You can find your Order ID number in your order confirmation email. If you are not able to locate this information, please contact us.

Once payment is authorized, most orders will be processed by the next business day.

Send us an email at sales@casecoinc.com as soon as possible with your order number and the URL or name of the new design. We are unable to change orders that have already shipped.

A pre-order item is a product that has not yet been released. You may purchase a pre-order item, which we'll prepare for shipment as soon as it's in stock. Once we ship your order, we'll notify you via email with your tracking number.

If you receive a damaged or defective item, please take a photo of the product and contact us right away. We will gladly replace it for you.

Please be sure to open all the boxes first. In some situations, we might have packed 2 cases in 1 box. If you've checked all the boxes and the cases are still missing, please contact us.

Proceed to checkout and click on PayPal or Credit Card to purchase.

We accept major debit cards, credit cards and PayPal.

Normal wear and tear of product use

Products that have been modified or altered

Damage caused by unauthorized repair

Mishandling, misuse, accident, abuse, improper maintenance or other abnormal use

We happily offer a 30-Day Money Back Guarantee for items returned within 30 days of the original purchase date.

Send us an email at sales@casecoinc.com with your Order ID number and reason for return. We’ll guide you through the rest!

Once payment is authorized, most of the orders will be processed by the next business day.

Please contact us as soon as possible with your Order ID number and we will attempt to stop or cancel your order. If your order has already been shipped out, please contact our courier partner, which you can find alongside the tracking number in your confirmation email.

Orders above $50 - Free Shipping (3-7 days delivery time)

Orders below $50 - $5 (3-7 days delivery time)

All expedited orders - $25 (1-3 days delivery time)

Still have questions? Email us anytime at sales@casecoinc.com