100% Satisfaction Guarantee – love it or get your money back
When you purchase our products, we aim for total satisfaction. It's that simple. We at Caseco pride ourselves on offering the best customer experience by providing you with certified, high-quality and zero-defect products and services. This includes a no-fuss warranty and exchange. If you're not fully satisfied with your purchase, we'll offer a refund or exchange at no extra charge.
Caseco warranties apply only to Caseco branded products and are subject to the following terms:
30-Day Return Policy
Customer may return item(s) purchased on Casecoinc.com for any reason within the first thirty (30) days from the date of shipment for a refund. Make sure packaging and product is in resealable condition.
If the product has a manufacturing defect, we'll repair or replace it without charge, at our discretion.
Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by normal wear and tear, improper application, negligence, improper care, accidents or the natural breakdown of colors and materials over extended time and use.
Damage not covered under the warranty may be repaired for a reasonable rate with a fee charged for return shipping.
Shipping charges are NOT refundable and customer pays for shipping back to us if they decide to return the product.
1-Year Manufacturer's Warranty
Caseco warrants all our products against workmanship or material defect during use for a period of 12 months from the date of purchase by the original end-buyer. This warranty does not apply to normal wear and tear. To achieve this, you must:
If a valid claim is made during the 12-month period, Caseco will either (1) replace the product or (2) exchange the product with a product that is of equal value. All decisions are made via our own discretion. A replacement product assumes the remaining warranty of the original product from the date of replacement, whichever is greater. Failure to return the original Caseco product within 15 days will result in your credit card being charged the full retail price of the replacement product. Customers are responsible for the return shipping costs.
What isn't covered by the warranty?
Caseco’s warranties do not cover any third-party devices or the personal property of any consumer. These warranties are void if a party other than Caseco has made any alteration, change, modification or repair to the product. Caseco reserves the right to refuse warranty replacement for suspected fraud or abuse of Caseco’s warranty policy contained herein. Caseco’s resellers, agents or employees are not authorized to make any modifications, additions or extensions to Caseco’s warranties. Caseco reserves the right to change the terms of its warranties and remedies without notice.
A Caseco Limited Lifetime Warranty does not cover damage caused by normal wear and tear, accidents (lost /stolen), improper care or cleaning, non-standard usage or negligence.
A manufacturing defect exists if the product does not function according to its intended design. Workmanship or defective materials are covered by the Limited Lifetime Warranty.
Wear and Tear
Wear and tear damage naturally and inevitably occurs as a result of normal use. Moving parts will wear out and materials may deteriorate or fade over time. While we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements. Irrespective of how carefully you use or how well you care for your Caseco product, it will eventually begin to show age and wear.
Common examples of wear and tear that would not be covered under the lifetime warranty include colors fading, abrasions on the surface of the product from inserting in and taking out from bags or pockets, & mounting on and off mounts, docks, cradles and related devices.
What Is A Valid Proof of Purchase?
Will the Warranty Be Renewed If My Product Is Replaced?
A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater.
What If I Don't Have Any Proof of Purchase?
If you made your purchase through www.casecoinc.com, we may be able to locate your order using a combination of your email address, name or shipping address.
Submit a Warranty Claim
If your Caseco product has failed legitimately due to a manufacturing defect, you'll be able to request replacement parts or issue a request for a full product replacement. Proof of defect and return mailing of defective product may be required.
Please contact Caseco Support with any questions or concerns at email@example.com. Return shipments must be prepaid and insured. Caseco is not liable for lost in-bound packages. If the claim is determined to be valid, the product will be replaced at Caseco’s expense within 10 to 15 business days. Any replacements or exchanges will be at the discretion of Caseco, based on the type of product sent in and the availability of replacement styles and colors.
Items Not Under Warranty
Sale & promotional items are not eligible for returns, exchanges and/or warranties. This includes items purchased through flash sale, giveaway items and discounted items.
In the event you are not satisfied with your purchase or defective product, you may return the product with full packaging for a replacement or exchange the product with a product that is of equal value, if the following conditions are met:
To request a replacement or refund, please submit an RMA request or contact our Customer Service team. Please allow up to 24 hours for a response. If approved, you will receive an email from firstname.lastname@example.org with your RMA# and further instructions on how to complete your request. If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at https://www.casecoinc.com/. Please note that the original expiration date still applies.
Return Shipping Address
Once an authorized RMA# has been issued by Caseco, please return your product to the following address within 30 days of issuance:
Unit 5 - 2045 Niagara Falls Boulevard
Niagara Falls, NY 14304
32 Howden Road, Unit 1
Toronto, Ontario M1R 3E4